Is this Zao hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Zao hotel have a swimming pool?

No, this Zao hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zao hotel?

Best-rates for the Zao hotel starts from $55 per night with includes TV, Accessibility, Sports/Activities, Spa, Internet, Balcony/Terrace, Skiing, Guest Services, Child Friendly, Laundry, Business Services, Toiletries, Breakfast, Restaurant, Kitchen, Air Conditioner, Parking, Wheelchair Accessible, Security/Safety, Bedding/Linens, Wellness Facilities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zao hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zao hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zao hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zao hotel?

Based on the information reported by the owner or manager, the Zao hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zao hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Mercure Miyagi Zao Resort & Spa | Hotel in Zao

| 8.0 (402 Reviews) | 1 Bathroom

Zao Hotel | Mercure Miyagi Zao Resort & Spa

Hotel in Zao

Slopeside fun with full-service spa and restaurant
With direct access to the slopes, Mercure Miyagi Zao Resort & Spa makes guests feel at home with amenities like a restaurant and a full-service spa.
Housekeeping is available on request.
Mercure Miyagi Zao Resort & Spa offers 312 air-conditioned accommodations with safes and slippers. Satellite television is provided.

Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, complimentary toiletries, and hair dryers. This Zao hotel provides complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested.

Recreational amenities at the hotel include ski-in/ski-out access.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Skiing

Wellness Facilities

Spa

Restaurant

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Toilet paper

Private bathroom

Free toiletries

Towels

Deep soaking bathtub

Shower/tub combination

Shampoo

Bidet

Bedroom

Bed sheets

Air conditioning

Safe

Iron/ironing board (on request)

Slippers

Breakfast

Buffet breakfast available for a fee daily 7:00 AM–9:00 AM: JPY 3025 for adults and JPY 3025 for children

1 restaurant

Refrigerator

Parking

Free self parking on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)

Elevator

Wheelchair-accessible registration desk

Activities

Skiing

Snowboarding

Ski area

Playground

Arcade/game room

Hot springs

Full-service spa

Entertainment

Satellite channels

General

Meeting rooms - 6

Conference center (7190 square feet of space)

Banquet hall

Gift shop/newsstand

Vending machine

Elevator

Front-desk safe

Japanese

English

Smoke-free property

Shared microwave

Guest Services

Playground

Arcade/game room

Laundry facilities

Refrigerator

Ski storage

Laundry facilities

Ski-in/ski-out access

24-hour front desk

Luggage storage

Housekeeping (on request)

Multilingual staff

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Garden

Spa

Indoor mineral hot springs (onsen)

Massages

Aromatherapy

Facials

Separate men/women areas in public bath

Outdoor mineral hot springs (onsen)

Spa open daily

Yukata (Japanese robe)

Body treatments

Policies

Check-in

Check-in start time: 3 pm; check-in end time: midnight minimum check-in age: 18

Check-out

Check-out before 11:00 am

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for buffet breakfast: approximately jpy 3025 for adults and jpy 3025 for children the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Additional fees may apply to children for items such as extra bedding and meals. extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash

Reviews

Warren

Oct 7, 2025 11:05:10 PM

Review Score: 8

Summary: Surprisingly huge 12 (or so) hotel right in the middle of nowehere. Looks like it could easily belong in central Tokyo, Very modern, comfortable stay. Because it is so isolated, make sure you book the half board with dinner and breakfast because there are very few options outside. The main negative is the hotel is haven for massive tour groups. On the night we were staying, SEVEN tour buses came in. As a result, the common areas will feel crowded. The dining room is massive in order to accomodate all these people so the food quality feels a bit "mass market" and it takes a bit of time to get your food.

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Room Arrangement

Room Info	Facilities
Classic Room, Japanese style, 4 futon beds Room Size: m² 4 Twin Futons Bed	General Bed count minimum 4, Number of living rooms 0, Number of bedrooms - 0, Bed count maximum 4
Privilege Room with 2 single beds and 1 extra bed Room Size: m² 3 Twin Beds	General Number of living rooms 0, Number of bedrooms - 0, Bed count maximum 3, Bed count minimum 3
Classic Suite, Multiple Beds, Mountain View (Japanese Western Style) Room Size: m² 3 Twin Beds and Double Sofa Bed	General Bed count maximum 3, Bed count minimum 3
Classic Room, Multiple Beds (Japanese Style) Room Size: m² 4 Twin Beds	General Bed count minimum 4, Bed count maximum 4
Classic Room with 1 single bed Room Size: m² 1 Twin Bed	General Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1
Classic Room with 2 single beds Room Size: m² 2 Twin Beds	General Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 2, Bed count maximum 2
Privilege, Junior Suite, 2 Twin Beds Room Size: m² 2 Twin Beds	General Bed count minimum 2, Bed count maximum 2
Classic Room with 2 single beds, 1 sofa bed, 1 extra bed Room Size: m² 4 Twin Beds and Double Sofa Beds	General Bed count minimum 4, Number of living rooms 0, Number of bedrooms - 0, Bed count maximum 4
Classic Room, 2 Twin Beds Room Size: m² 2 Twin Beds	General Bed count minimum 2, Bed count maximum 2
Classic Room, 2 Twin Beds (Dog friendly) Room Size: m² 2 Twin Beds	General Bed count minimum 2, Bed count maximum 2
Privilege, Suite, Multiple Beds Room Size: m² 2 King Beds	General Bed count minimum 2, Bed count maximum 2
Privilege, Deluxe Suite, 2 Twin Beds, Mountain View Room Size: m² 2 Twin Beds	General Bed count minimum 2, Bed count maximum 2
Deluxe Suite, Multiple Beds Room Size: m² 3 Twin Beds and Double Sofa Bed	General Bed count maximum 3, Bed count minimum 3

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Mercure Miyagi Zao Resort & Spa | Hotel in Zao

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